SHIPPING
Do you ship within the United Kingdom?
Yes. We ship to United Kingdom only with free standard shipping on every order.
How long does shipping take?
Total delivery time typically takes 6-12 business days.
Can I track my order?
Yes. As soon as your order ships, you'll receive a tracking number with link via email.
You can also track your order here.
Do you ship internationally?
Not at this time. We currently only ship within United Kingdom.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
RETURNS
What is the return policy?
We accept returns within 30 days of delivery. Items must be unworn, in original packaging, and approved via our return process.
How do I start a return?
To initiate a return, please contact us at info@kera-health.com.
How long does a refund take?
Once your return is received and inspected, refunds are typically issued within 3-5 business days to your original payment method.
Need Help?
Contact our customer service team — we are here for you 5 days a week.
Customer Service Hours:
Monday to Friday: 9:00 AM – 9:00 PM
Saturday & Sunday: Closed
📩 Email: info@kera-health.com
📞 Phone: +44 808 164 8318
COMPANY INFORMATION
Store name: Kera Health
Warehouse Address: 11 Simon Dean, Bovingdon, Hemel Hempstead HP3 0EP, United Kingdom
Company name: Rsn Digital
Company nr: 307516086
Company Address: V. Nagevičiaus g. 3, LT-08237 Vilnius